Returns & Exchanges
14-day returns
If you would like to return an item, please contact us within 14 days of receiving your order. Include your order number and the reason for your return so we can provide return instructions.
Email hello@saharhair.com before sending an item back.
Items eligible for return
To be eligible for a return, hair products must be unused, unworn, uninstalled, unwashed, uncoloured and in their original packaging. Hygiene seals, tags and any included accessories must remain intact.
Hygiene & customised items
We cannot accept hair products that have been opened, worn, installed, washed, dyed, chemically treated, cut or otherwise altered. Individually customised wigs cannot be returned unless they are faulty or we sent the wrong item.
Return postage, refunds & exchanges
For a change-of-mind return, the customer is responsible for return postage. Please use a tracked and signed-for service and keep your proof of posting.
If an item is faulty, damaged or not as described, contact us before returning it. We will arrange a solution and cover or reimburse reasonable return postage where appropriate.
Once your return has been received and inspected, any approved refund will be made to the original payment method. Exchanges are subject to product availability. Where an exchange is agreed and a replacement item needs to be sent, a £3.90 UK standard delivery charge applies, unless the item is faulty, damaged or incorrect.
Return address
Sahar Returns
Sahar Hair
Unit K51, 3rd Ave
Gateshead
NE11 0PR
United Kingdom
Your rights
Nothing in this policy affects your statutory rights.
Returns questions
How long do I have to return hair extensions or a wig?
Please contact Sahar Hair within 14 days of receiving your order.
Can I return hair that has been installed or opened?
No. For hygiene reasons, returned hair products must be unused, unworn, uninstalled and in their original packaging with seals and tags intact.
Who pays for return postage?
The customer pays return postage for a change-of-mind return. If an item is faulty, damaged or not as described, contact us before returning it and we will arrange a solution.