Returns & Exchanges

Hair Extensions

• We will only accept returns on hair extensions when the bundles are unused and still attached to the original packaging.
• For health and hygiene reasons, we won't accept the return of used hair.
• Hair that has been dyed, washed, or chemically treated is non-refundable.
• Hair Extensions must be returned before an exchange or refund can be issued.
• Postage and handling costs will not be refunded, these are at the customer’s expense.
• Returns & exchanges can be turned around quicker if the original invoice or order number is included.
• We recommend that your use a tracked & signed service to make sure we safely receive your return/exchange.

Wigs

• Due to hygiene standards and regulations, returns are not accepted on custom handmade wigs.
• Wigs that has been dyed, washed, or chemically treated is non-refundable.
• Wigs must be returned before an exchange or refund can be issued.
• Postage and handling costs will not be refunded, these are at the customer’s expense.

Return Address

Sahar Returns,
Sahar Hair,
IK House,
Queensway North,
NE11 0NY,
United Kingdom